TERMS AND CONDITIONS
These Terms and Conditions set forth obligations applicable to persons attending, and parents/carers of children attending, “The Boys To The Bush Programs” organised by the company Boys To the Bush Ltd (ABN 87 617 085) (Boys To The Bush). All participants and parents/carers of child participants must read these Terms and Conditions carefully before participating in, or allowing their child/ward to participate in, the Boys To The Bush Programs. By participating in, or allowing a chid/ward to participate in, the Boys To The Bush Program, the relevant participant or parent/carer of the relevant child participant will be deemed to have accepted these Terms and Conditions.
1 People of any age and gender can participate in a Boys To The Bush Program. However, we note that certain Programs are organised, and designed for, particular age brackets and/or genders only.
2 The language spoken in the Program is English, so a basic knowledge is a pre requisite. By accepting these Terms and Conditions you confirm your ability, or the ability of your child/ward, to have sufficient language skills for participation in Boys To The Bush Programs.
3 The Program directors reserve the right, at their discretion, to withdraw any participant whose influence or actions are deemed by the director to be unsatisfactory, dangerous or incompatible to the Program community or are in breach of the rules and policies of the Program. If this occurs, no reduction or return of fee, or any part thereof will be made. Participants, or parents/Carers of child participants, will also be responsible for any extra costs associated with returning them or their child/ward home early.
4 Participants are required to maintain the highest standard of conduct at all times. Using profanity, disparaging language, physical violence or threats during participation in Boys To The Bush Programs is strictly prohibited. Program rules and instructions of Boys To The Bush staff must be followed at all times.
5 By accepting these Terms and Conditions, the participant, or the parent/carer of the participant, confirms that they or their child/ward has permission to participate in all Program activities, Program trips, special outings planned and supervised by Boys To The Bush.
6 Participants or parents/Carers give permission for themselves or their children/wards to be photographed during participation in Boys To The Bush Programs for Boys To The Bush advertising and promotional purposes.
7 The copyright of all photography appearing on our brochures or websites belongs to Boys To The Bush. No reproduction may be made without prior permission from the Boys To The Bush Board.
8 In the event that a parent/carer cannot be reached in time in an emergency when a child is under Boys To The Bush supervision, the parent/carer gives permission to the physician selected by Boys To The Bush to hospitalise, secure proper treatment for, and/or order injections, anaesthesia, or surgery for the child as needed.
9 All prescription medicine provided by a licensed doctor must be turned into the Program staff upon arrival with instructions in English. This will be dispensed by Program staff only. It is important that Boys To The Bush is informed of any and all special conditions of a participant (for example, any medical conditions) before the commencement of any Boys To The Bush Program. Without this information, Boys To The Bush may not be able to appropriately prepare and/or respond to an incident involving that participant.
10 Should a program be cancelled by Boys To The Bush for any reason (such as Covid 19 imposed regulations) a full refund will be offered, or credit given, for an alternative program.
11 All participants’ personal belongings are their own responsibility, unless loss or damage is proven to be due to Boys to the Bush negligence. Expensive or personally sentimental items such as jewellery, designer clothes or shoes, electronics etc., should not be brought to the Program.
12 All participants at Boys To The Bush Programs are prohibited from bringing or using all tobacco products, alcohol and other drugs of any kind.
13 Participants, as well as parents/carers of participants, agree to support the Boys To The Bush Program by abiding, and encouraging child participants to abide, by the highest standards of positive conduct. They will discuss constructive concerns, if any, regarding the Boys To The Bush Program, staff behaviour or company policies with Boys To The Bush Management.
14 Participants, and parents/carers of participants, agree to pay for any property damage caused directly, or indirectly, as a result of their action or the action of their child/ward.
15 Parents/Carers agree to communicate any specific information regarding their child/ward that will assist Program staff in working with that child. Information surrounding behaviour triggers, health concerns, allergies and dietary requirements must be communicated to Boys To The Bush prior to the Program.
16 Participants, and parents / carers of participants, understand that Boys To The Bush does not have personal accident insurance cover for themselves or their child/ward. If a participant is injured as a result of an accident during the Boys To The Bush Program, all medical treatment and other costs associated with such injury are the responsibility of the participant or the parent/carer of the participant.
17 By registering for any Boys To The Bush services, you confirm that you are the correct account holder and, in the case of parents/carers of participants, the legal guardian of the child(ren) whom you are enrolling. In providing additional contacts on your account, you confirm they are authorised by you, the account holder, to access the accounts for which you have registered, the information you have successively provided and any information that you add to your online profile in the future.
18 Participants, and parents / carers of participants, acknowledge that the Boys To The Bush Program (including all activities run by Boys To the Bush) may involve participants engaging in “dangerous recreational activity” (as defined in the Civil Liability Act 2002) and that they do so at their own risk. The risks involved in participating in the Boys To The Bush Program include, without limitation, the risk of injuring oneself or being injured by others and the risk of injury or sickness from weather events and the environment. As the Boys To The Bush Program may be run in remote locations, away from nearby medical or emergency personnel or facilities, it may take longer to respond to any incident that may occur on the Boys To The Bush Program.
19 Participants, and parents / carers on behalf of their child/ward, release Boys to the Bush and its employees and volunteers from liability for any personal injury that they or their child/ward may experience from participating in the Boys To The Bush Program. Participants, and parents / carers of participants, agree to indemnify Boys To The Bush and each of its employees and volunteers from and against all claims and losses incurred or suffered by Boys To The Bush and each of its employees and volunteers in connection with any personal injury experienced by themselves or their child/ward from participation in the Boys To The Bush Program. However, this release and indemnity does not apply to any personal injury deliberately caused by Boys To The Bush.
FEES / REFUND POLICY
20 AII cancellations before or up to 4 weeks prior to Program begin date, can transfer their registration to any available Program at no charge.
21 Up to 4 weeks prior to Program: Participants, or parents/carers of participants, receive a full refund minus a $90 processing/administration fee
22 2-4 Weeks prior to Program: Participants, or parents/carers of participants, receive a 50% refund minus a $90 processing/administration fee
23 13 days to Program Beginning Date: No refunds will be given.
24 Should a participant withdraw prior to the Program at any stage Boys To The Bush will endeavour to have the position replaced. If a suitable replacement can be organized a full refund (minus $90 processing/administration fee) may be given.
25 Where participants, or parents/carers of participants, are responsible for any costs associated with themselves or their child/ward (including any fees to participate in the Boys to the Bush Program), such costs will be notified to the participant or the parent/carer of the participant in writing from Boys To The Bush. Where the participant or the parent/carer of the participant does not pay these costs, Boys To The Bush may engage debt collection services and/or commence legal proceedings against the participant or parent/carer of the participant to recover these amounts.
This policy applies to the handling of information in all aspects of Boys To The Bush operations and the use of the website operated by Boys To The Bush under the domain name https://boystothebush.org.au/ (BTTB Website). Boys To The Bush understands that your privacy is important to you and is committed to complying with all privacy obligations under the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (Privacy Principles), as well as the National Quality Framework (National Law).
The Privacy Principles are designed to protect confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is generally information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or is recorded in a material form.
This policy sets out how and when Boys To The Bush collects, uses and discloses your personal information and how you may personally access and request access to your personal information.
Employee Exemption: Boys To The Bush is not bound by the Privacy Act or the Privacy Principles in relation to handling of its own current or former employees’ records, if those records relate directly to the employment relationship.
1 PERSONAL INFORMATION WE MAY COLLECT
1.1 Boys To The Bush may collect your personal information from a range of sources including directly from you, during your use of the BTTB Website and specifically when completing enrolment, your attendance at a Boys To The Bush Program, or your subscription to receive Boys To The Bush Program information. Boys To The Bush may also collect personal information from other customers, suppliers, employees, personal contacts, third parties, publicly available resources or otherwise through the ordinary course of business. This information is collected in a variety of ways, including by way of personal contact such as business activities and events, as well as mail, telephone, email and internet.
1.2 Boys To The Bush may also collect and disclose personal information (where it is not considered sensitive information) about you from and to our related companies, including where you are a customer of ours and also a customer of our related companies. Such personal information about you may include, but is not limited to, your parent profile information, records of your non-payment of any bills issued by us or our related companies, details of overdue payment on your account(s) or an exclusion (including due to your non-payment).
1.3 Boys To The Bush will collect and hold personal information including, but not limited to, names, email addresses, home or work addresses, telephone numbers and credit card details, as well as anonymous demographic information such as post codes, age, gender, preferences, interests and favourites, computer hardware and software information such as IP addresses, browser types, domain names, access times and referring website addresses, and sensitive information pertaining to the participants in care such as medical management plans, allergy management plans, incident records, participants’ age, attendance records, health records and participant profiles. Boys To The Bush will only collect sensitive information with the individual (or parent/carer’s) consent or where required pursuant to the National Law.
1.4 In most cases, you will have to identify yourself when dealing with Boys To The Bush (such as when you become a customer of ours or make an enquiry with us). If it is appropriate and practical in the circumstances, you may be able to remain anonymous or use a pseudonym when you deal with Boys To The Bush however, you may only do where it is not be in breach of the National Law. Where you deal with us anonymously or pseudonymously, it may have a detrimental impact on the level of assistance that Boys To The Bush is able to provide.
1.5 You do not have to provide us with your personal information, however if you don’t Boys To The Bush may not be able to provide you with our goods and services to the same extent or standard, or if dealing with children, at all, pursuant to the requirements of the National Law. It is requisite that your personal information and any other information provided is correct and that you inform us of any changes.
1.6 By enrolling your child(ren)/ward/s with Boys To The Bush or where you provide us with your details, you agree that we (or any of our related companies, service providers or other business parties) may contact you by any means (including by SMS or e-mail) in the future (even if you cease being a customer of or otherwise cease acquiring services from us) to let you know about goods, services, promotions, competitions or special offers which may be of interest to you. We may also disclose your information with other persons or entities who assist us in providing our services or running competitions or promotions or with other companies who provide prizes for competitions. If you do not wish for your personal information to be used for marketing, special offers or promotional purposes, you can opt-out by emailing us at email@example.com or visiting our “Contact Us” page on the BTTB Website. Where we send you marketing messages via email or SMS, you can also unsubscribe by clicking “unsubscribe” in the email or by replying “STOP” to the SMS .
2 WHY WE COLLECT AND HOW WE USE YOUR PERSONAL INFORMATION
2.1 Boys To The Bush will collect and use your personal information for the purpose of undertaking business activities, including enabling us to: (1) provide you with Boys To The Bush goods and services, (2) manage Boys To The Bush relationship with you, including carrying out our responsibilities or exercising our rights under the agreement made with you; (3) keep you and your child(ren) safe from harm or potential harm; (4) market Boys To The Bush products and services, promotions or other services which may be of interest to you; (5) update Boys To The Bush records and keep your contact details up to date; (6) respond to any enquiries you make or any complaints that you lodge with Boys To The Bush; (7) conduct, or contact you for the purpose of market research (even if you cease being a customer of or otherwise cease acquiring services from us); (8) collect debts; (9) implement any scheme for the payment of rebates to customers; (10) provide you with any services you have requested; or (11) implement any Federal, State or Local based Government rebate or benefit scheme.
3 HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION
3.1 Boys To The Bush may disclose your personal information to: (1) our related companies; (2) any of our service providers and business partners, including organisations that assist us with billing, account management, support to our customers and staff, including support centres in locations outside Australia, marketing our products or goods or services, debt collections, market research, technology and security services, including our IT developers/ consultants in locations outside Australia who provide IT development and support services; (3) government departments; (4) government and/or regulatory authorities (where required or authorised by law); or (5) Boys To The Bush professional advisers (including lawyers, business advisers and auditors).
3.2 From time to time we may send your information overseas, including to overseas support centres or other service providers. Where we do this, we ensure that appropriate data handling and security arrangements are in place. Please note that Australian law may not apply to some of these entities.
3.3 Any disclosure of personal information will be in accordance with the Privacy Principles.
3.4 Boys To The Bush will seek consent to disclose any sensitive information within the meaning of the Privacy Principles, except where required by the National Law.
4 SHARING OF YOUR PERSONAL INFOMRATION WITH DSS
4.1 The information that we collect from you on this form includes your personal information. Your personal information is protected by law, including by the Commonwealth Privacy Act
4.2 The client management system that we are using is an IT system called the ‘Data Exchange’. This system is hosted by the Australian Government Department of Social Services (DSS). Your personal information that is stored by DSS on the Data Exchange will only be disclosed to us for the purposes of managing your case. You are not required to provide your personal information to DSS. If you do not consent to the collection of your personal information, this will not affect the services provided to you. If you provide your personal information to DSS, you can ask for this information to be removed by DSS at any time.
4.3 DSS de-identifies and aggregates data in the Data Exchange to produce information for policy development, grants program administration, and research and evaluation purposes. This includes producing reports for sharing with organisations. This information will not include information that identifies you, or information that can be used to re-identify you, in any way.
5 SECURITY OF YOUR PERSONAL INFORMATION
6 ACCESS, CORRECTION & COMPLAINTS
6.1 You are able to manage your personal information including updating or changing personal information via the Parent Portal, accessible on the BTTB Website,.
6.2 You can request more information about the way Boys To The Bush manages your personal information (including accessing or correcting your personal information if you believe it is inaccurate, incomplete, not up-to date, irrelevant or misleading) or make a complaint by contacting Boys To The Bush using the contact details in section 9 of this policy .
6.3 Boys To The Bush will treat your requests or complaints confidentially and will contact you to discuss your concerns and outline options regarding how they may be resolved. Boys To The Bush will contact you within a reasonable time after receipt of your complaint and aim to resolve your complaint in a timely and appropriate manner.
6.4 Boys To The Bush may deny your request for access to personal information that is held about you in limited circumstances, in accordance with the Privacy Act. In these circumstances, you will be informed of the reasons for our decision.
6.5 Boys To The Bush may also charge you a reasonable fee for accessing your personal information.
6.6 If you are not satisfied with the response to your query or with the resolution of your complaint, you may make a further complaint to the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au, by emailing firstname.lastname@example.org or calling 1300 363 992.
7 OUR WEBSITE
7.2 Boys To The Bush use ‘cookies’ to provide a secure, personalised experience on the BTTB Website. Cookies are small data files that a website is able to place on a user’s computer hard drive or in its memory to record aspects of that user’s experience of the website.
7.3 You have the ability to accept or decline cookies, most browsers automatically accept cookies, however you can modify your browser settings to decline cookies if you prefer.
7.5 The BTTB Website also uses clear gifs for technical spacing purposes on the Website. We do not use clear gifs or web beacons to track user activity.
7.6 The BTTB Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
8 VARIATIONS AND UPDATES
9 Contact us
9.1 You can contact us as set out below:
(a) Email: email@example.com
(b) Telephone: 02 6025 2510
(c) Via our website at: https://boystothebush.org.au/contact/